Here at realisticxdolls.com, we want only the best for our customers and this comes from two simple core values: quality products and quality support. Buying a sex doll is a big commitment.

As a high-value item, we understand that these are not simply sex toys, these are long-term investments. This is why we offer a comprehensive SD Guarantee which protects our customers from buying anything other than the very best quality sex doll in perfect condition.

WHY?

Having a proper guarantee on a high-value item is very important. The sex doll industry has seen many unscrupulous vendors who will advertise high-quality dolls and deliver sub-quality or damaged items.

We want to ensure that there is complete peace of mind and 100% satisfaction upon delivery of your doll, so we offer the comprehensive SD Guarantee to all customers.

WHO?

No matter what country you live in, you’re covered. Each of our valuable customers should receive exactly what is advertised or we will cover any problems as part of the SD Guarantee. There is no “opt-in” and you do not need to do anything, you’re automatically covered.

As soon as you’ve placed your order – our team begins the build of your doll. For each product you purchase, whether a sex doll or sex doll accessory, you can rest assured that we will guarantee its delivery in perfect condition.

WHEN?

For the SD guarantee to be valid, any discrepancies found with your items must be reported to us within 24 hours of receiving your doll. Contact us, or email support at support (at) realisticxdolls.com

When reporting any issues, please be sure to include as much detail in your description as possible with detailed photo evidence.

It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.

Furthermore, we will not cover the following: 

Skin imperfections – as each doll is hand-crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their dolls a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.

Nails – as nails loosely adhere to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.

Make-up – each doll’s make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.

Eyelashes – each doll comes with a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE-safe glue.